FAQ

Shipping & Policy

Frequently asked questions on our Shipping Policy.

We ship domestic and international orders every week. For a quick shipping quote, please email us at [email protected]

Shipments within the Continental USA typically arrive in 3-5 days. International orders take 8-10 days to arrive, though this may be increased due to your country's customs processing. 

Within the continental USA and Canada, we ship via LTL Freight. For international orders, we use Air Freight. If you are receiving the JAG Grill at a residential location, our logistics partner will contact you by telephone to arrange a delivery appointment

Returns and Exchanges

Frequently asked questions on our Returns and Exchanges Policy.

We have a no-questions-asked return policy! If you are not happy with your JAG Grill for ANY REASON, just email us ([email protected]), and we will contact you to arrange a pick-up and a refund.  **Not applicable on Final-Sale Orders**

Use this text to answer questions in as much detail as possible for your customers.

General Questions

Our general questions answered.

Yes, it typically takes 30-45 minutes (JAG Six) or 60-90 minutes (JAG Eight) to assemble. For $200, our installation partner will come to your house to set-up your JAG Grill.

We rarely run promotions, but please join our mailing list (located at the bottom of the Home Page) to stay in touch!

JAG Grills are exclusively sold online at this time.