Frequently Asked Questions

Can I buy a JAG Grill if I do not live in the USA or Canada?

Yes! We ship multiple international orders every week. For shipping quotes, please email us at shipping@jaggrill.com.

How do you send it to us?

Within the continental USA and Canada, we ship via LTL Freight. For international orders, we use Air Freight services.

How long does it take to receive my JAG Grill?

Shipments within the Continental USA typically arrive in 3-5 days. International orders take 8-10 days to arrive, though this may be increased due to your country's customs processing. 

Is assembly required?

Yes, it typically takes 30-45 minutes (JAG Six) or 60-90 minutes (JAG Eight) to assemble.

What if I do not like my JAG Grill?

We have a no-questions-asked return policy! If you are not happy with your JAG Grill for ANY REASON, just email us (info@jaggrill.com), and we will contact you to arrange a pick-up and a refund. 

Do you offer any discounts?

We typically do not run promotions since our customers do a great job of keeping us out of stock. However, please join our mailing list (located on the Home Page) to stay in touch!

Is the JAG Grill available in stores?

At this time, we are in a select few stores in the USA. If you want to know if we are in a store close to you, email us with “Stores near [your zip code]” in the subject line, to info@jaggrill.com, and we will let you know.

Who makes the JAG Grill?

We are the manufacturer of the JAG Grill. We control the process from A-to-Z, and we have worked hard to ensure that the grill remains safe and uses the highest quality materials available.